Frequently Asked Questions About Party Rentals

We accept all major credit cards, business / school / church checks, and cash—please have exact change as drivers do not carry cash. A 3 % card processing fee applies. Personal checks are not accepted.

Using a Groupon, veteran, or first‑responder discount? Enter the voucher (6‑8 digits below the barcode) in the “Customer Comments” field and pay only your deposit at checkout to lock in the savings.

Yes. A non‑refundable 25 % deposit is due at booking. It reserves your inventory and is applied toward your balance. The remaining amount is charged automatically the morning of delivery unless you notify us of a different payment method in advance.

You may cancel up to 8 days before your event for a 100 % rain‑check good for one year. Inside 8 days, your deposit is forfeited, but any additional amounts paid become a credit. Weather‑related cancellations made by 7 a.m. on delivery day also convert to a full credit.

Standard curb‑to‑backyard delivery, professional set‑up, safety inspection, and tear‑down are included within our primary service zone (Austin, Cedar Park, Leander, Georgetown, Hutto, Round Rock, Liberty Hill, Pflugerville & Killeen). Distance surcharges apply outside these areas; see the mileage calculator at checkout or call (512) 294‑2221 for a quote.

Yes! We frequently travel across Central Texas. If your zip code isn’t recognized online, contact us for custom routing. Extra mileage, tolls, or overnight fees may apply.

No. Your clock starts after the unit is fully installed and inspected. We schedule a 1‑ to 3‑hour delivery window beforehand to ensure you receive the full four hours (or longer) of playtime.

Home deliveries typically occur 1‑3 hours before your rental period; large events or multiple‑item orders may be set up the evening prior at no additional cost. You’ll receive a text / email with an exact ETA the afternoon before delivery.

Most public parks in Austin require a generator. We rent quiet, event‑grade generators sized for each inflatable. Don’t forget to secure the park permit.

Absolutely. Each unit is cleaned, disinfected, and UV‑dried after every rental. You’ll never see the mud‑stained, mildew‑smelling units that give the industry a bad name.

Yes. The blower keeps continuous air pressure in the unit. It draws about as much as a household box fan (7‑10 amps). For park or remote events, rent a generator.

You’ll receive a digital copy during checkout, and a printed copy accompanies every delivery. It covers proper rider ratios, weather shutdown, and emergency procedures in compliance with TDI Amusement Ride regulations.

Normal wear is on us. Negligence — like cutting, silly‑string damage, or unauthorized relocation — is the renter’s responsibility. Optional damage‑waiver coverage is available at checkout.

Most standard units are 15′ × 15′ and fit 6‑8 children at a time (or 4‑5 teens). Combo units with slides run up to 30′ long. Exact dimensions appear on each product page—see our bounce house line‑up.

Large pieces like the 25‑ft Rock Wall, Mechanical Bull, or Trackless Train need vehicle access, a flat surface, and dedicated 20‑amp circuits (or generators). Our team will confirm specifics during your pre‑event call.

We stake into grass where possible. Asphalt, turf, or indoor floors require sandbags or water barrels (provided). Please clear pet waste, rocks, and overhanging branches before we arrive.

Up to 8 riders under 100 lbs, or 4‑5 teens/adults. Keep similar ages together to prevent collisions. Explore themes at our Bounce House page.

Yes. Each slide has a misting system that uses 1‑2 gal/min. Attach a standard garden hose and shut off the valve when not in use. Check out our coolest summer options here.

Our courses range from 30′ to a mammoth 135′. Add timers for team relays or field‑day challenges. View dimensions on the Obstacle Course page.

Yes, the train is 100 % electric, whisper‑quiet, and safe for indoor malls or outdoor festivals. It carries 16‑18 passengers per ride.

Riders must be at least 48″ tall (about age 8). An operator is always included for safety and crowd control. Book yours on the Mechanical Bull page.

Participants 40 lbs to 250 lbs can climb simultaneously on five auto‑belay lanes. Harnesses and helmets are provided and sanitized between sessions.

Yes! Our synthetic and real‑ice rinks come with chillers, dasher boards, skates, and staffed attendants—perfect for winter‑in‑July corporate parties.

Absolutely. We supply multiple attractions, power distribution, event insurance, and trained staff for crowds of 50 to 5,000. Contact our Large Events Desk at (512) 294‑2221 for turnkey quotes.